Siena: 53100 Taverne D'Arbia Via G.del tondo 1
+39 351 575 9199 WhatsApp

Frequently asked questions

How do I place an order?

Select your desired products, add them to your cart, and proceed to checkout by following the on-screen instructions.

What payment methods are accepted?

Payment is made via Stripe. It accepts VISA/Mastercard.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and times vary by destination.

What is your return policy?

We accept returns within 14 days of purchase for most items in new, unused condition.

Can I track my order?

Yes, once your order has been shipped, you have access to your personal admin panel and can view the stages of your order.

How can I change or cancel my order?

To change or cancel your order, please contact our customer service team as soon as possible.

Are there any shipping fees?

Shipping fees depend on the order size, weight, and destination. They will be calculated at checkout.

How long does delivery take?

Delivery times vary based on the shipping method and destination. Estimated delivery times are provided at checkout.

What should I do if I receive a damaged item?

If you receive a damaged item, please contact our customer service immediately to arrange for a replacement or refund.

How do I create an account?

You can create an account by clicking on the "Sign Up" link at the top of our website and following the registration process.

Can I order a product that is out of stock?

Products not in stock can be ordered. You will be notified when our stocks are replenished.

How can I contact customer service?

Customer service can be reached via email, phone, or through our website's contact form.

The website uses cookies | For more details access Terms & Conditions. I accept